Shipping policy

Shipping Policy — The Reserve Room

Last Updated: September 18, 2026

The Reserve Room currently ships orders within the United States. By placing an order, you agree to the terms of this Shipping Policy and confirm that the information provided during checkout is accurate.

Age Requirement

Products designated for adult use are intended only for customers 21 years of age or older. Age verification may be required before an order is accepted, processed, or shipped.

We reserve the right to request additional age or identity verification and to cancel an order if age requirements cannot be satisfactorily verified.

Shipping Availability & Restricted Destinations

Product availability does not necessarily mean that a product is eligible for shipment to every location.

Laws and regulations concerning hemp-derived products may vary by state and locality and may change over time. The Reserve Room may restrict products or destinations based on applicable requirements, carrier limitations, payment-processing requirements, or our current shipping policies.

We reserve the right to refuse or cancel any order that we determine cannot be shipped to the destination provided. If we cancel an unfulfilled order for this reason, the applicable purchase amount will be refunded.

Customers are responsible for providing an accurate shipping destination and complying with laws applicable to their purchase, possession, and use of products.

Processing Times

Processing times vary by product and will begin after an order has been successfully received and any required payment, age, fraud-prevention, or order verification has been completed.

Certain limited-release or extended-processing products may require additional preparation time. When applicable, extended processing will be identified on the product listing.

Processing time is separate from the carrier's estimated transit time.

Shipping & Tracking

Available shipping services and charges will be displayed during checkout when applicable.

Once an order ships, tracking information will be provided using the contact information associated with the order when tracking is available.

Carrier delivery estimates are estimates rather than guaranteed delivery dates unless a particular shipping service expressly provides such a guarantee.

Address Accuracy

Customers are responsible for entering a complete and accurate shipping address.

Please contact us as soon as possible if you discover an address error. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed after an order enters fulfillment.

Additional shipping costs resulting from an incorrect or incomplete customer-provided address may be the customer's responsibility where permitted by applicable law.

Lost, Delayed, or Damaged Shipments

Once a package has been transferred to the carrier, delays may occur that are outside our direct control.

If tracking indicates that a shipment is delayed, lost, or delivered but you have not received it, please contact us so we can review the shipment and, where appropriate, assist with the carrier's claims process.

If your order arrives damaged, retain the product and packaging and contact us promptly with your order number and photographs of the package and affected items.

Claims are reviewed individually. Nothing in this policy limits rights or remedies that cannot legally be waived.

Order Refusal or Cancellation

The Reserve Room reserves the right to refuse, hold, or cancel an order before shipment when reasonably necessary, including when:

Age or identity verification cannot be completed;
Payment cannot be verified or authorized;
Fraud or unauthorized activity is suspected;
Inventory becomes unavailable;
The shipping address is incomplete or invalid;
A product is restricted for the destination;
Carrier or payment-provider requirements prevent fulfillment; or
We reasonably determine that fulfillment would conflict with applicable requirements.

When we cancel an unfulfilled order, amounts collected for the cancelled merchandise will be refunded as appropriate.